Returns & Refunds

Last updated: September 2, 2026

This policy covers hardware purchased from Sentrick Industrial, operated by Anima Technology: Sensor & Tracking Solutions, LLC ("Sentrick", "we", "us"). We want you to be confident in every order. If something isn't right, contact us and we'll make it right.

1. Returns at a glance

Defective, damaged, or incorrect items are always covered (Section 2). For a change of mind on a new, unused item, you have 14 days from delivery under the conditions in Section 3. Because we source hardware from manufacturers, some items are returnable only if defective — this is noted at purchase or on request.

2. Defective, damaged, or incorrect items — always covered

If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery. We will arrange a replacement or a full refund, including return shipping, at no cost to you. These returns are backed by the manufacturer's warranty. Please keep the original packaging and share photos where possible so we can resolve it quickly.

3. Change-of-mind returns — 14 days

  • Return within 14 days of delivery, unused, uninstalled, and in the original packaging with all accessories.
  • Devices that have been flashed, provisioned onto a private network, or physically installed are not eligible for a change-of-mind refund.
  • A restocking fee of up to 15% applies, and you are responsible for return shipping.
  • Some made-to-order or specially sourced items are non-returnable except when defective; we will tell you at purchase or on request.

4. How to start a return (RMA)

Email info@animatechusa.com or call 832-887-7979 with your order number and the reason for the return. We'll reply with a Return Merchandise Authorization (RMA) number and return instructions. Please do not ship an item back without an RMA number, as it may delay your refund.

5. Refunds

  • Once we receive and inspect your return, we issue the refund to your original payment method through our processor, Stripe.
  • Refunds are typically processed within 5–7 business days of us receiving the item; your bank may take additional time to post it.
  • Original shipping charges are non-refundable except where the return is due to our error or a defective product.

6. Warranty

Hardware is covered by the manufacturer's limited warranty against defects in materials and workmanship. We will help you coordinate any valid warranty claim. Warranty does not cover damage from misuse, unauthorized modification, or improper installation.

7. Cancellations

You may cancel an order for a full refund any time before it ships. Once an order has shipped, it is handled under the return process above.

8. Shipping

We ship to addresses within the United States. Orders are typically processed within 1–2 business days, and applicable sales tax is calculated at checkout. You are responsible for return shipping costs except for defective, damaged, or incorrect items (Section 2).

9. Contact us

Anima Technology: Sensor & Tracking Solutions, LLC — Houston, Texas, USA
Email: info@animatechusa.com
Phone: 832-887-7979
Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time